Jr. IT Project Manager
A national transportation company is in need of a Jr. IT Project Manager to assist the IT Project Manager with all aspects of technical project lifecycles including project scope, schedule, resources, quality, costs and change management. Additional responsibilities include developing project resource plans and status reports and supporting technical asset inventory management.
Duties include but are not limited to: Work directly with customers, vendors and implementation partners; Manage IT projects and project segments by specified objectives within specified resources; Manage all aspects of assigned projects, to include reporting on project progress-to-plan, status updates and facilitate team meetings; Direct and monitor the requirements, framework conditions and progress of IT projects; Review/gather functional and non-functional requirements, create communication and risk plans, update overall project plans through project lifecycles; Ensure development of products and services to customer requirements; Act as liaison and interface to different business units; Prepare ongoing daily, weekly and monthly project status reports and schedules; Support asset inventory tracking, including software licenses, computers, printers and other equipment; Track project progress in Project Management software (Asana) including managing and monitoring project budgets and contracts; Translate metrics into actionable, meaningful intelligence; Support the evaluation, recommendation and implementation of new technologies; Manage communication related to development projects and tickets to end-users and setting expectation; Manage and/or perform use case testing.
Education/ Experience & Qualifications: Minimum of a Bachelor’s degree (or equivalent) in Information Systems, Information Technology, Supply Chain Management or Logistics preferred and 1-2 years of relevant experience. Prior experience working in the transportation/freight movement industry desired; Knowledge of standard project management methodology; Ability to help manage project teams, risks and issues; Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume; Proficient in Access, PowerPoint, Word and Visio; Advanced skills in MS Excel, including formula and Pivot Table creation; Ability to write queries and build reports using MS Access and Excel; Proficient in MS Mail/Outlook/Exchange; Strong critical thinking and problem solving skills; Strong time management, organization, communication and presentation skills; Project Management experience; Ability to read and interpret complex business and/or technical documents; Ability to write comprehensive reports and detailed business correspondence; Ability to present to a group of departments; Must be able to pass a criminal background check and drug screen upon offer of employment.
Desktop Support / Help Desk Specialist
A national transportation company is in need of a Desktop Support Specialist with at least 3 years of help desk and technical experience and experience working with a high volume ticketing environment (SLA’s). The regular work schedule will be 8:30 a.m. to 5 p.m., Monday through Friday, although extended hours may be required at times.
The Desktop Support Specialist is responsible for providing technical hardware and software support for end users from support staff to top executive management. Duties will include: Routine maintenance and support of the standard hardware/software technology in use at the company; Assist in technical upgrading and maintaining of entire desktop systems; Install, configure, test, monitor and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users; Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations; Receive and respond to incoming calls, pages, and /or emails regarding desktop problems; Track distribution and disposition of desktop peripheral equipment and software.
Qualifications: Minimum of at least one acceptable technical certification and/or Bachelor’s degree (or equivalent) in related field plus 3-5 years of related IT experience; Technical aptitude and experience as it relates to PC hardware and LAN technologies; Experience with Microsoft Windows 7 and MS Office; Experience with VOIP (Polycom phones) and iPhones is desirable; Demonstrated technical aptitude and knowledge and solid customer service skills; Candidates who receive a job offer will be required to successfully pass a pre-employment drug screen and a background check.
Logistics / Call Center Specialist – Richmond, VA 23235
A national transportation company is in need of a Logistics / Call Center Representative to work from 1:30 p.m. to 10 p.m. or 3 p.m. to 11:30 p.m., Monday through Friday. Three weeks of training will be held initially from 9 a.m. to 5:30 p.m., Monday through Friday. The regular schedule begins once training is complete. Assignment length is several months with the possibility of transitioning to permanent hire. Candidates must be able to pass a criminal background check and drug screen upon offer of employment.
Duties include but are not limited to: Track, trace and monitor shipments and update the status with complete notes. Process routine customer information in support of transportation, billing and/or collection efforts. Monitor the Web, fax, and voice mail for service provider updates. Perform miscellaneous job functions to assist with operations, sales efforts, contracts and billing.
Qualifications: Minimum of a high school diploma or equivalent required. 1-3 years of experience in the Logistics or Transportation industry preferred. Intermediate proficiency in Microsoft Office suite, internet, web-based and job specific software applications required. Candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
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