Logistics / Call Center Specialist – Richmond, VA 23235
A national transportation company is in need of a Logistics / Call Center Representative to work from 1:30 p.m. to 10 p.m., Monday through Friday. Three weeks of training will be held initially from 9 a.m. to 5:30 p.m., Monday through Friday. The regular schedule begins once training is complete. Assignment length is several months with the possibility of transitioning to permanent hire. Candidates must be able to pass a criminal background check and drug screen upon offer of employment.
Duties include but are not limited to:
Track, trace and monitor shipments and update the status with complete notes. Process routine customer information in support of transportation, billing and/or collection efforts. Monitor the Web, fax, and voice mail for service provider updates. Assist and support coordinators, supervisors and managers with various business needs. Communicate to Coordinator or Supervisor any issues or problems that may put a shipment in jeopardy of failure. Confirm charges from service providers as needed. Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate. Perform miscellaneous job functions to assist with operations, sales efforts, contracts and billing.
Minimum of a high school diploma or equivalent required. 1-3 years of experience in the Logistics or Transportation industry preferred. Intermediate proficiency in Microsoft Office suite, internet, web-based and job specific software applications required. Candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
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